Use cases / Design-partner candidates
Illustrative workflows · not a shipping agent catalogMake the first workflow count.
IT and knowledge owners
Internal knowledge assistance
Help employees find answers in approved internal documentation.
- 01Ask a question
- 02Retrieve permitted sources
- 03Draft a cited answer
- 04Review source evidence
Inputs
Approved runbooks, product documentation, and internal knowledge bases.
Controls
Respect source permissions; return citations; indicate when evidence is insufficient.
Success criteria
Answer usefulness, source accuracy, and time spent finding information.
Support operations
Support-ticket triage
Give an engineer a better starting point for the next ticket.
- 01Receive a ticket
- 02Classify and retrieve
- 03Draft a response
- 04Engineer approves
Inputs
Tickets, approved troubleshooting guides, and product documentation.
Controls
Keep outbound replies behind human approval; limit tools to the intended ticket scope.
Success criteria
Time to a reviewed response, routing accuracy, and rework required.
Infrastructure and network operations
Infrastructure incident investigation
Bring operational evidence together before an engineer takes action.
- 01Receive an alert
- 02Collect permitted evidence
- 03Summarize findings
- 04Engineer selects action
Inputs
Approved logs, monitoring outputs, configuration records, and runbooks.
Controls
Begin with read-only access; cite observations; require approval for system changes.
Success criteria
Time to useful evidence, investigation effort, and quality of recommendations.
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